Conduct proactive fraud detection activities to identify potential fraudulent transactions, activities, or behavior patterns.
Review and analyze transactional data to detect irregularities, trends, or suspicious activities indicative of fraud.
Investigate suspected cases of fraud, including gathering evidence, conducting interviews, and documenting findings.
Collaborate closely with internal teams such as Risk Management, Compliance, and Legal to mitigate fraud risks and implement preventive measures.
Develop and implement fraud prevention strategies and procedures to safeguard company assets and mitigate financial losses.
Monitor industry trends and regulatory developments related to fraud prevention and incorporate best practices into the company’s fraud detection strategies.
Prepare detailed reports and presentations on fraud investigation findings, including recommendations for corrective actions and improvements.
Maintain accurate records and documentation of all fraud-related activities and investigations.
Provide training and guidance to staff members on fraud awareness and prevention techniques.
Preferred candidate profile
Graduation is mandatory.
Should have 1+ years experience in a dispute and risk related role which includes dispute management on bank account transactions.
Reviewing and verifying dispute related requests.
Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls.
Ensuring compliance with regulatory standards.
Ensuring compliance with company/client policies and guidelines.
Documenting and effectively communicating reasons for the approval/rejection of transactions.
